zoells.de GmbH

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zoells.de GmbH is a German vending and snack company that operates snack and beverage machines across Bavaria and also sells vending products and equipment online.

Langenzenn, Germany

About zoells.de GmbH

zoells.de GmbH is a German vending operator and retailer based in Langenzenn, Bavaria. The company specializes in snack and beverage vending machines placed in high‑traffic locations such as train and subway stations, airports, workplaces, and other public venues throughout Bavaria. In addition to operating a large network of more than two thousand vending machines, Zoells also sells snacks, confectionery, drinks, and vending-related products and equipment through online channels and marketplaces.

A charge labeled something like “NYX ZOELLSDEGMBH” on your card statement is likely related to a purchase from a Zoells-operated snack or drink vending machine, or from an online transaction where Zoells is the underlying merchant of record. The “NYX” portion may be an internal or acquiring-bank code, while “ZOELLSDEGMBH” refers to zoells.de GmbH. These charges are typically one‑time purchases for food, beverages, or vending products, and the amount is usually small and matches the price shown on the machine or online listing.

If you have questions about a Zoells charge, start by checking where you were around the date and time of the transaction—particularly train stations, workplaces, or other places in Germany where you may have used a vending machine. Review any receipts, bank app transaction details, or e‑mail confirmations if you purchased via an online marketplace. To resolve disputes or request information, you can contact Zoells via the contact details on their official website, providing the transaction date, amount, and the descriptor from your statement. If you still don’t recognize the charge, your bank can help investigate or initiate a dispute while you attempt to confirm it with Zoells.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to zoells.de GmbH.

  1. NYX ZOELLSDEGMBH

Frequently Asked Questions

What is zoells.de GmbH and why do I see it on my card statement?

zoells.de GmbH is a German company that operates snack and drink vending machines and sells vending-related products. A charge with “ZOELLSDEGMBH” in the descriptor usually corresponds to a purchase from one of their vending machines or an online order they fulfilled, often for snacks, candy, or beverages.

What does the prefix like “NYX” in “NYX ZOELLSDEGMBH” mean?

The prefix such as “NYX” is typically an internal code from the card processor or acquiring bank and not part of the brand name. The actual merchant is zoells.de GmbH, indicated by the “ZOELLSDEGMBH” portion of the descriptor.

What kinds of amounts are typical for a zoells.de GmbH charge?

Most Zoells charges are small, matching the price of items from snack or drink vending machines—often just a few euros. Larger amounts may appear if you purchased bulk snack packages or vending-related items via an online platform where Zoells is the seller.

How can I get a receipt or proof of purchase for a Zoells vending machine transaction?

Many vending machines do not automatically print receipts. If you need proof of purchase, note the location of the machine, the approximate time, date, and amount charged, and then contact Zoells customer service via the contact information on zoells.de. They can often look up the transaction using the details from your card statement and machine location.

How do I request a refund from zoells.de GmbH for a failed vending purchase?

If a vending machine took your payment but did not dispense the product or dispensed the wrong item, record the machine’s location, any machine ID visible on the front, and the date, time, and amount. Contact Zoells using the phone or email listed on their website and provide these details plus a photo if possible; they can arrange a refund or credit depending on their policy.

Does zoells.de GmbH place temporary authorization holds on my card?

Some card processors may show a temporary authorization when you initiate a vending purchase. This can appear briefly as a pending charge that later adjusts to the final purchase price or drops off if the transaction fails. If you see a small pending Zoells amount that later disappears, it was likely just an authorization hold.

Can I be charged repeatedly or on a subscription basis by zoells.de GmbH?

Zoells vending transactions are normally one‑time charges for each purchase and are not subscription-based. If you see multiple charges, they usually correspond to multiple purchases (for example, several items bought in a short period). If you suspect duplicate or unauthorized charges, contact Zoells and your bank to investigate.

How do I contact zoells.de GmbH about a charge I don’t recognize?

Visit zoells.de and use the published customer service phone number or email address to reach their support team. Provide your full name, the last four digits of your card, the exact transaction date, currency, and amount, plus the descriptor text (e.g., “NYX ZOELLSDEGMBH”). This information helps them locate the transaction and clarify or correct the charge.

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